Exchange & Return
Order Return
You have 30 days from the shipping date of your order to return your purchase from us.topologie.com free of charge.
All returning items has to be unused and remain in its original packaging.
To request an order return, please provide the order number and images of the product(s) you wish to return. Please email the above information to info@topologie.com.
Terms & Conditions
All product(s) must be returned in their original condition (unworn with original tags attached) for a full refund. Product(s) cannot be returned to a local retail store. Items with any sign of wear will not be accepted for a return.
Refunds
Returns are generally processed between 7-10 business days from receipt, and you will receive an email confirmation once your return has been processed. Refund will be issued to the original payment method of your order.
Exchange
For exchange, you will be eligible to exchange for products of the same value with the original ordered product unsealed and without usage.
How to return
Drop off the parcel at your nearest USPS post office after receiving a return label with a local return address. Your return label will require you to return the item at your own expense. We will refund your postage costs on receipt of the item. Please send us your tracking number, so that we may follow the return. Return packages are the customer's responsibility until items are received by us.
Returns from Hong Kong
1. Fill out the return request form.
2. Pack your item(s) and invoice into the original delivery packaging.
3. Schedule a free pickup with SF Express / Drop off your package at the nearest SF Express store*Inform SF Express that the package will be paid for upon receipt to Dialogues Limited
All Hong Kong returns should be sent to the address below:
Unit C&D, 8/F, Tong Yuen Factory Building505 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong
tel: (852) 3955 9963
Returns from other countries
Drop off the parcel at your local post office after submitting your return request. You are required to return the item at your own expense. Topologie will refund your postage costs on receipt of the item. Please send us your tracking number, so that we may follow the return. Return packages are the customer's responsibility until items are received by us.
Returns should be sent to the address below:
Unit C&D, 8/F, Tong Yuen Factory Building505 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong
tel: (852) 3955 9963