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Exchange & Return

Order Return

You have 30 days from the shipping date of your order to return your purchase from hk.topologie.com free of charge. 

You will have to make a return request for returns. 

Terms & Conditions

All product(s) must be returned in their original condition (unworn with original tags attached) for a full refund. Product(s) cannot be returned to a local retail store. Items with any sign of wear will not be accepted for a return. 

Refunds

Returns are generally processed between 7-10 business days from receipt, and you will receive an email confirmation once your return has been processed. Refund will be issued to the original payment method of your order. 

Exchange

For exchange, you will be eligible to exchange for products of the same value with the original ordered product unsealed and without usage.

Request a return

If you would like to request a return or exchange, please fill out the below form with your email address and order number. Once you have submitted your request, a return authorization and shipping instructions will be sent to you shortly. Please do not ship your return back without this authorization, as it will not be processed.

How to return

Drop off the parcel at your nearest USPS post office after receiving a return label with a local return address. Your return label will require you to return the item at your own expense. We will refund your postage costs on receipt of the item. Please send us your tracking number, so that we may follow the return. Return packages are the customer's responsibility until items are received by us.

Returns from Hong Kong

1. Fill out the return request form. 

2. Pack your item(s) and invoice into the original delivery packaging. 

3. Schedule a free pickup with SF Express / Drop off your package at the nearest SF Express store*Inform SF Express that the package will be paid for upon receipt to Dialogues Limited 


All Hong Kong returns should be sent to the address below: 

Unit C&D, 8/F, Tong Yuen Factory Building505 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong

tel: (852) 3955 9963

Returns from other countries

Drop off the parcel at your local post office after submitting your return request. You are required to return the item at your own expense. Topologie will refund your postage costs on receipt of the item. Please send us your tracking number, so that we may follow the return. Return packages are the customer's responsibility until items are received by us. 

Returns should be sent to the address below: 

Unit C&D, 8/F, Tong Yuen Factory Building505 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong

tel: (852) 3955 9963

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