Exchange & Return
Terms & Conditions
All product(s) must be returned in their original condition (unworn with original tags attached) for a full refund. Product(s) cannot be returned to a local retail store. Items with any sign of wear will not be accepted for a return.
Exchange
Item is eligible for a return only if it is unsealed and without usage.
For logistics reasons, customers are invited to return their unwanted item(s) and order the new products by directly placing a new order on our website.
To initiate the return procedure, please provide the order number and images of the product(s) you wish to return. Please email the above information to info@topologie.com.
Order Return
You have 30 days from the shipment date of your order to freely return your purchase made on topologie.com as per the terms and conditions.
All items being returned must be unused and remain in their original packaging.
To initiate a return request, kindly visit our Return Center from the link below to submit the order number along with images of the product(s) intended for return and await an email regarding the status of your request.
Click here to initiate a return
After your request is approved, please use the provided return label from the email to return your order to Topologie.
Refunds
Refunds are generally processed between 7-10 business days from receipt, and you will receive an email confirmation once your return has been processed. Refund will be issued to the original payment method of your order.
Please be noted that the shipping fee for the initial order is non-refundable in the case of a return or exchange.