SHIPPING & DELIVERY
Free standard shipping for orders above 50USD is provided by Topologie*.
*Due to the COVID situation, shipment to US and Australia has been suspended, and costs of shipping to Canada is increased and free shipping is only provided for orders above 100USD.
Express Shipping is also available at an additional cost.
We ship to the following countries and regions :
China, France, Germany, Hong Kong, Italy, Macau, Malaysia, Singapore, Korea, Taiwan, United Kingdom.
If your country is not listed, please contact us at email@example.com and we will try to assist you with your order and shipping if possible.
Estimated Shipping Time
All orders will be shipped out within 3-5 business days.
Delivery time may vary depending on the destination, you can see the information in all product pages.
Duties & Taxes
All Topologie items exclude VAT and customs duties in the product price for all orders. You may be subject to, but not limited to VAT, import duties and/or taxes, which are levied once the package reaches the destination country. Topologie does not charge you any VAT/taxes when placing your order. You will be responsible for paying taxes to the local customs in your country. Kindly note that Topologie is unable to advise if you will pay taxes locally or any potential amount that you will be charged. Customs policies vary widely from country to country; please contact your local customs office for further information.*Please note that if you refuse to pay customs duties upon delivery, a refund will only be issued after the product has been returned to us.
How to track my order?
A tracking link directing you to the shipper’s portal will be sent to you via email once your order has shipped, or you can view “Order Status” after logging into your account.
If your parcel is damaged or lost, please contact us at firstname.lastname@example.org.
You may also try the following solutions:
If the item was sent to your home, ask anyone else living there if they accepted the delivery, please also check if the item has been left with a neighbour.
If the item was sent to your work address, check with the reception and your colleagues to see if someone accepted the delivery.